AP Owner Escalation Request Email

If payment is delayed with no date or your main contact can’t commit, use this template to ask for the responsible accounts payable owner.

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When to use / when to send

Checklist / what to include

Invoice #{{InvoiceNumber}} and {{Amount}}
Original due date {{DueDate}}
Request connection with the AP owner or decision-maker
Pay link {{PayLink}}
Reply deadline {{ReplyByDate}} for handoff

How to use

Copy/paste template

Hi {{Name}},

We’ve followed up multiple times regarding invoice #{{InvoiceNumber}} ({{Amount}}, due {{DueDate}}), but don’t have a payment date or confirmation yet.

Could you please connect us directly with the AP owner or person able to provide a confirmed payment release date? Payment can also be made here: {{PayLink}}.

Please reply by {{ReplyByDate}}.

Thank you,
{{YourName}}
{{Company}}

Follow-up plan + common mistakes

If referred to AP, follow up promptly and restate your date request.
If no reply, call the main line or escalate via a manager.
Don’t threaten escalation to higher-ups unless ready.
Keep records for all escalation attempts.

FAQ

Direct decision-makers can confirm payment scheduling and resolve issues much faster than frontline staff.