Resend Invoice and Payment Request Email
Clients lose track of invoices—your job is to help, not blame. Use this fast resend template to close the gap, capture attention, and get payment moving now.
Generate free previewWhen to use / when to send
- Original invoice email received no reply after 2–4 business days.
- AP asks for a copy or claims no record found.
- Customer requests a resend after a bounced or manual message.
- Your invoice may have landed in spam/filtered folders.
- You notice other team members copied or looped in.
- Before switching to phone/SMS after two attempts.
- Useful after vendor onboarding when emails may get lost.
- See also: <a href='/seo-pages/no-response-follow-up-email'>no response follow-up</a> or <a href='/seo-pages/invoice-reminder-email-after-resend-request'>reminder after resend</a>.
Checklist / what to include
- Invoice # [InvoiceNumber], [Amount], and due date [DueDate].
- Subject line clear: Invoice Resend: #[InvoiceNumber].
- Original send date for reference.
- Attach the invoice PDF.
- Quick pay link [PayLink].
- Reply-by date for confirmation.
- Short note apologizing for any confusion.
- Contact phone (optional).
- Thank them for their cooperation.
- Threaded with previous messages if possible.
- See also: <a href='/seo-pages/invoice-reminder-email-after-resend-request'>reminder after resend</a> or <a href='/seo-pages/no-response-follow-up-email'>no response follow-up</a>.
Copy/paste template
How to use this template
- Reply to the original thread so there's a clear audit trail.
- Attach the invoice file every time you resend.
- Keep your message short and factual—avoid pointing blame.
- If they reply, confirm and restate the next step in writing.
- If no response in 2 business days, follow up asking for payment date.
- See also: <a href='/seo-pages/no-response-follow-up-email'>no response sequence</a> or <a href='/seo-pages/firm-payment-reminder-email-template'>firm reminder template</a>.
Recommended timing / follow-up plan
- Wait 2–4 business days after original send before resending.
- If AP requests a resend, respond within 1 business day.
- After resending, wait 2 business days before next step.
- If not confirmed, switch to phone or AP call script.
- For multiple invoices, send one message with each PDF attached.
- Don’t resend repeatedly—stick to 1–2 total.
- See also: <a href='/seo-pages/voicemail-script-overdue-invoice-payment-request'>payment request voicemail script</a> or <a href='/seo-pages/invoice-reminder-email-after-resend-request'>reminder after resend</a>.
Best practices / common mistakes
- Never suggest the client is at fault for missing the invoice.
- Always attach the invoice PDF, even if you sent it before.
- Use the same thread for all invoice communications.
- Don’t resend more than twice—it looks desperate.
- Incorporate a clear pay link for simplicity.
- Do not combine multiple overdue issues in one message.
- Thank them for their patience and cooperation.
- Respond promptly if they ask for additional info.
- Proof each resend for correct attachment.
- See also: <a href='/seo-pages/firm-payment-reminder-email-template'>firm reminder</a> or <a href='/seo-pages/invoice-reminder-email-after-resend-request'>after resend template</a>.