Invoice On Hold Reminder Email (Awaiting Information)

When your invoice is on hold due to missing info or corrections, prompt the client to resolve it quickly so payment can proceed—and make your next steps clear.

When to use / when to send

Checklist / what to include

• Invoice #{{InvoiceNumber}}, pending item (e.g., PO, vendor update, tax info, corrections)
• Describe hold reason clearly and neutrally
• Ask for timeline to provide info or correction
• Pay link {{PayLink}} if partial payment is possible
• Phone {{Phone}} and reply-by date for coordination

How to use

Copy/paste template

Follow-up plan + common mistakes

• Confirm once the hold is cleared and payment is rescheduled
• Do not resend the same email repeatedly—follow up once by phone if needed
• Always clarify the precise reason for the hold
• If a partial payment is allowed, offer a pay link
• Don’t ignore holds—early resolution prevents long delays

FAQ

Related templates

• Invoice approval delay email template
• Firm payment reminder email
• Partial payment follow-up strategy
• No response follow-up email
• AP contact change notification email template