Partial Payment Follow-Up Email Template

A partial payment is progress—but it isn’t a closed invoice. Use this email to clearly confirm when the remaining amount will be paid and keep all dates visible.

When to use / when to send

• AP or client has paid less than the full invoice amount
• Confirmation of partial payment shows in your account
• Contact says the rest is approved, but provides no date
• You want to clarify the reason for the partial amount
• You need a confirmed pay date for the remainder
• Situation feels stalled post-deposit or split payment
• See: <a href="/seo-pages/partial-payment-request-email-template">partial payment request template</a> for initial outreach

Checklist / what to include

• State invoice #[InvoiceNumber], total, amount paid, and amount outstanding [Amount]
• Original due date [DueDate] and new agreed pay date if possible
• Pay link [PayLink] for outstanding balance
• Request confirmation of what date remainder will be paid
• Ask if any further docs or approvals are needed
• One clear reply deadline
• Short subject focused on 'next steps'
• Signature block with current contact
• Reference: <a href="/seo-pages/payment-reminder-after-partial-payment-received">reminder after partial payment</a>

Copy/paste template

How to use this template

• Send immediately after confirming funds received
• Clarify if the remainder is scheduled for the next payment run
• If no date is provided, reply again requesting a firm date
• Be polite but persistent—avoid assuming payment is resolved
• If part of an agreed plan, reference prior agreement in the thread
• Link to escalation: <a href="/seo-pages/escalation-email-cc-finance-director">escalation email CC to director</a> if stuck

Recommended timing / follow-up plan

• Day 0: send right after seeing partial payment
• If no reply in 2 business days, send a direct reminder
• If a date is given and missed, escalate one level
• Confirm every date or amount change back in writing
• If AP is unclear, ask for payment run details
• Link for timing: <a href="/seo-pages/5-step-dunning-email-sequence-overdue-invoice">dunning sequence</a>

Best practices / common mistakes

• Thank client for payment—even partial shows engagement
• Always clarify outstanding balance and dates
• Don't assume payment in full without confirmation
• Don't ignore partial payments—they signal attention to your case
• Keep written records of every follow-up
• Avoid long explanations—focus on date and balance
• Escalate politely if new promises are missed
• Use a single thread for all references
• For plan breaches, see: <a href="/seo-pages/payment-plan-breach-follow-up">payment plan breach approaches</a>

FAQ

Related templates

• Partial payment request email template
• Payment reminder after partial payment received
• Escalation email CC finance director
• 5-step dunning email sequence
• Payment plan breach follow-up