Payment Plan Follow-Up Email for Overdue Invoice

If a payment plan was agreed and a payment is overdue, you need a quick check-in that asks for status and confirms when to expect release. Use this concise follow-up template to keep the plan on track. Templates only — not legal advice.

Generate free preview

Starter

$39

One-time payment for a basic reminder pack.

Generate base pack

Pro

$89

Full multi-email sequence plus templates and variations.

Generate a payment plan pack

When to use / when to send

Checklist / what to include

Invoice #{{InvoiceNumber}}, total {{Amount}}, and current overdue installment.
Payment plan agreed date and missed installment date.
Direct link to pay current installment: {{PayLink}}.
Requested reply: confirm release date for missed payment.
New payment date if they need to update schedule.
Consequences if further installments are missed (optional).
Contact: {{YourName}}, {{Company}}, {{Phone}}.
Subject line mentions payment plan status.
Footer disclaimer.
Timeline for plan review.

Copy/paste template

Subject: Payment plan status for invoice #{{InvoiceNumber}}

Hi {{Name}},

According to our payment plan, an installment for invoice #{{InvoiceNumber}} (total {{Amount}}) was due on {{DueDate}}. I wanted to check in about the status of the missed payment.

You can pay the due installment here: {{PayLink}}. If you need to propose a new payment date, please reply by [insert date] to adjust the plan.

Thanks for your attention.

Regards,
{{YourName}}
{{Company}}

How to use this template

Send only after a missed plan date, not proactively.
Reference the payment plan schedule for clarity.
If they reply with a new date, confirm back and update plan in writing.
If still unpaid after the follow-up, consider pausing remaining plan benefits/services.
Document all replies and proposed date changes for your records.

Recommended timing / follow-up plan

Send at 1 day past missed installment date.
If no reply after 2 working days, follow up via phone or SMS.
If they propose a new date, reply and confirm schedule change.
If missed a second time, escalate internally (per your policy).
Close payment plan and move to collections after 2+ missed installments.

Best practices / common mistakes

Do: Keep wording calm and supportive, but clear.
Do: Include the original payment plan details each time.
Do: Offer simple ways to pay the overdue amount.
Do: Request a new date if something changed.
Don’t: Accept silence; always acknowledge or escalate.
Don’t: Reset the entire plan for one missed date.
Don’t: Remove or skip the payment link.
Don’t: Overcomplicate instructions; keep to one ask at a time.
Don’t: Omit a consequence for further missed dates if policy allows.
Don’t: Forget the timeline for next steps.

FAQ

If there’s no response after one email and one call, escalate or consider ending the payment plan and referring to collections.