Scheduled Payment Date Update Reminder Email

If you haven’t received payment as scheduled—or got only vague timing—this reminder requests a confirmed or corrected payment date for {{InvoiceNumber}}. It’s concise, fact-based, and nudges for immediate clarity.

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When to use / when to send

Checklist / what to include

  • Invoice #{{InvoiceNumber}} and amount {{Amount}}
  • Original scheduled pay date (if provided)
  • Request to confirm or correct the payment date
  • Direct pay link {{PayLink}} in case immediate payment is possible
  • Ask for a written reply with updated information

How to use

Copy/paste template

Follow-up plan + common mistakes

  • If they reply with a new date, confirm it back and diarize follow-up
  • If ‘in process’, request remittance/proof if available
  • Don’t threaten escalation on first update request—reserve for further delay
  • Don’t ignore lack of reply—send a short escalation or call
  • Don’t reset payment terms; keep the sequence moving if continued delay

FAQ

Call your main contact and ask to speak to the AP/payment owner. Email again referencing your prior thread for accountability.

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