Promise to Pay, Still No Payment: Follow-Up Email

If a client misses a payment after promising a date, act quickly. This follow-up email helps you restate facts, get a new commitment, and move closer to escalation.

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Starter

$39

One-time payment for a basic reminder pack.

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Pro

$89

Full multi-email sequence plus templates and variations.

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When to use / when to send

Checklist / what to include

Restate invoice #{{InvoiceNumber}}, amount {{Amount}}, and missed promised date {{MissedPromiseDate}}
A single question: what date will payment occur?
Clear escalation path if not resolved
Reply deadline {{ReplyByDate}}
Your phone {{Phone}} in the signature

How to use

Copy/paste template

Hi {{Name}},

Invoice #{{InvoiceNumber}}, amount {{Amount}}, was scheduled for payment on {{MissedPromiseDate}} but remains unpaid.

Can you confirm what day payment will be processed? Let us know by {{ReplyByDate}}, or we’ll need to escalate as previously discussed.

Pay here: {{PayLink}}

Thanks,
{{YourName}}
{{Company}}
{{Phone}}

Follow-up plan + common mistakes

If they reply, acknowledge the date in writing and monitor closely
If they avoid giving a date, repeat the ask firmly
If there's no reply by your stated deadline, proceed to escalate
Don’t nag with multiple emails on a missed promise—one is enough
Don’t change policy mid-thread or reduce pressure without a reason

FAQ

Stop accepting new promises—move to the next escalation step, such as collections or legal.