Payment Promise Reminder Email Template

If a client promised payment but didn’t deliver, use a payment promise reminder email to keep them accountable and confirm the new pay date in writing.

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Full multi-email sequence plus templates and variations.

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When to use / when to send

Checklist / what to include

Invoice #{{InvoiceNumber}} and original promised date {{PreviousPromiseDate}}
Amount {{Amount}} still outstanding
One question: confirm payment date
Reply-by date {{ReplyByDate}}
Your phone {{Phone}} for alternate contact

How to use

Copy/paste template

Hi {{Name}},

We’re following up on invoice #{{InvoiceNumber}}, which was promised for payment on {{PreviousPromiseDate}} but remains unpaid.

Can you confirm the exact date payment will be completed? If it can be handled today, here’s the link: {{PayLink}}. Please reply by {{ReplyByDate}} if anything has changed.

Thanks,
{{YourName}}
{{Company}}
{{Phone}}

Follow-up plan + common mistakes

If they confirm a new date, acknowledge it in writing and monitor it closely
If they reply vaguely, ask again for the exact payment date
If no reply by {{ReplyByDate}}, escalate as per your policy
Don’t accept vague status updates like ‘soon’ or ‘being processed’
Don’t keep chasing without setting a clear deadline

FAQ

Immediately after the promised date passes. The closer you are to the promise, the more seriously it’s taken.