Partial Payment Follow-Up Email

If you’ve received a partial payment but the remainder is still outstanding, use this clear, factual follow-up to collect the balance and firm up expectations.

When to use / when to send

• When a client has paid part of invoice # [InvoiceNumber] but not the full [Amount].
• If the client confirmed a payment split, but missed the second date.
• AP claims part is approved, rest is still pending.
• You see a payment in your account but it's less than the invoiced total.
• After 48 hours if balance isn’t cleared as promised.
• After multiple cycles without full pay, but before escalation.
• See also: <a href='/seo-pages/payment-reminder-after-partial-payment-received'>reminder after partial payment</a> or <a href='/seo-pages/firm-payment-reminder-email-template'>firm payment reminder</a>.

Checklist / what to include

• Reference invoice # [InvoiceNumber] and original [Amount].
• State paid amount and clearly note balance due.
• Note date(s) payment was/wasn’t received.
• Ask for status of balance and when it will be paid.
• Include pay link [PayLink] for ease.
• Request reply by date/confirmation.
• Friendly tone—don’t imply blame.
• If the split was agreed in writing, attach or reference original terms.
• Thank them for partial payment received.
• See also: <a href='/seo-pages/payment-reminder-after-partial-payment-received'>after partial payment reminder</a> or <a href='/seo-pages/partial-payment-request-email-template'>partial payment request template</a>.

Copy/paste template

How to use this template

• Send once the partial payment posts and remainder is overdue.
• Thank them up front to keep the tone positive.
• Ask for specific date for outstanding balance.
• Include pay link for speed.
• If they confirm a date, restate back in writing.
• Escalate if ignored or if no date after one follow-up.
• See also: <a href='/seo-pages/partial-payment-request-email-template'>partial payment request</a> or <a href='/seo-pages/payment-reminder-after-partial-payment-received'>reminder for after partial payment</a>.

Recommended timing / follow-up plan

• Send within 24–48 hours of partial post, or immediately after missed agreed date.
• If no reply, follow up in 3 days.
• If balance is promised, confirm and diarize the next date.
• Switch to call if two messages go unanswered.
• If ignored, escalate per your process.
• Don’t combine other issues—focus on this invoice.
• See also: <a href='/seo-pages/firm-payment-reminder-email-template'>firm reminder</a> or <a href='/seo-pages/5-day-after-due-no-response-email'>5-day no response email</a>.

Best practices / common mistakes

• Keep tone factual and appreciative of partial payment.
• Clearly state balance and original due date.
• Don’t accuse unless there’s a pattern of nonpayment.
• If installments were agreed, attach proof or restate dates.
• Don’t set unrealistic deadlines—ask for confirmation date.
• Avoid mentioning escalation unless there’s a clear breach.
• Log each communication and their reply.
• Don’t bring up unrelated disputes/issues in same note.
• See also: <a href='/seo-pages/partial-payment-request-email-template'>partial payment template</a> or <a href='/seo-pages/net-15-payment-reminder-email-templates'>net-15 reminder pack</a>.

FAQ

Related templates

• Partial payment request template
• Payment reminder after partial payment
• Firm payment reminder template
• Net-15 payment reminder pack
• 5-day no response email