Payment Promise Reminder Email Template

When a client has promised to pay on a specific date but hasn’t paid yet, it’s vital to remind them politely but firmly. Use this template to reference their previous promise, ask for confirmation, and document the communication.

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Starter

$39

One-time payment for a basic reminder pack.

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Pro

$89

Full multi-email sequence plus templates and variations.

Generate an overdue reminder pack

When to use / when to send

Checklist / what to include

Invoice #{{InvoiceNumber}} and {{Amount}}
Original due date {{DueDate}} and promised pay date {{PromisedDate}}
Reminder that payment hasn’t come through yet
Direct payment link {{PayLink}}
Request for new or updated scheduled date

How to use

Copy/paste template

Hi {{Name}},

You previously indicated payment for invoice #{{InvoiceNumber}} ({{Amount}}) would be released by {{PromisedDate}}, but we haven’t received it yet.

Can you please confirm the new payment release date, or complete the payment via {{PayLink}}?

Thanks,
{{YourName}}
{{Company}}

Follow-up plan + common mistakes

If no reply, follow up or escalate next business day.
Confirm new dates in writing.
Avoid emotional or accusatory language.
Do not reset the thread—keep all payment promise history together.
If multiple promises are missed, move to a formal escalation.

FAQ

Yes. It’s factual and increases responsibility to follow through.