Payment Deadline Extension Request Email Template

If your customer can’t meet the original due date, use this payment deadline extension request email template to get a new commitment and keep communication documented.

Generate free preview

Starter

$39

One-time payment for a basic reminder pack.

Generate base pack

Pro

$89

Full multi-email sequence plus templates and variations.

Generate an overdue reminder pack

When to use / when to send

Checklist / what to include

Invoice #{{InvoiceNumber}} and {{Amount}}
Original due date {{DueDate}}
The new proposed pay date {{ProposedDate}}
Single question: confirm new payment date (yes/no)
Reply deadline {{ReplyByDate}}

How to use

Copy/paste template

Hi {{Name}},

Thank you for letting us know about the payment timing on invoice #{{InvoiceNumber}} for {{Amount}} (due {{DueDate}}).

We can extend the payment deadline to {{ProposedDate}}. Please confirm this date works for you, or reply with the date payment will be released.

If it cannot be paid by {{ProposedDate}}, let us know immediately so we can agree next steps.

Regards,
{{YourName}}
{{Company}}
{{Phone}}

Follow-up plan + common mistakes

Don’t assume silence means agreement—always get written confirmation.
If the new date is missed, escalate immediately.
Don’t offer repeated extensions.
Document all agreed dates.
Keep your reply deadlines clear.

FAQ

Limit extensions to one per invoice unless there is a genuine reason. Multiple extensions weaken your collection leverage.