Partial Payment Follow-Up Request Template

If you receive a partial payment but the balance is overdue, follow up quickly with this clear request template to confirm when the remaining amount will be paid.

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When to use / when to send

Checklist / what to include

Reference invoice #{{InvoiceNumber}}, total amount, and what’s been paid
Outstanding balance and new due date, if any
Ask for the date the remainder will be paid
Pay link for the balance {{PayLink}}
Reply deadline {{ReplyByDate}}

How to use

Copy/paste template

Hi {{Name}},

Thank you for the recent partial payment on invoice #{{InvoiceNumber}}.

Could you let us know when the remaining balance will be paid? The current outstanding balance is {{BalanceAmount}}. If possible, you can clear it here: {{PayLink}}.

Please reply by {{ReplyByDate}} so we can close this out.

Thank you,
{{YourName}}
{{Company}}

Follow-up plan + common mistakes

If no reply or pay date, follow up once more by email or phone
If the pay date is missed, escalate as usual—not another reminder
Don’t forget to update your accounting records after each partial payment
Thank the client, but focus on closing the remaining balance

FAQ

Yes, gratitude gets better results, but you should quickly refocus the conversation on the outstanding balance and next steps.