Overdue Invoice Reminder and AP Contact Update Request

When chasing an overdue invoice, outdated AP contact info can cause delays. Use this email to request payment and verify or update your AP contact details at the same time.

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When to use / when to send

Checklist / what to include

  • Invoice #{{InvoiceNumber}}, {{Amount}}, due {{DueDate}}
  • Request updated AP contact details (name, email)
  • Confirm payment via {{PayLink}} or reply with payment date
  • Reply-by date {{ReplyByDate}} for accountability
  • Phone number in signature for fast follow-up

How to use

Copy/paste template

Follow-up plan + common mistakes

  • If no reply, call main AP line and request current contact
  • Once contact is updated, re-send the payment request
  • Don’t CC outdated addresses—clean the chain
  • Don’t only ask for payment; always confirm who manages invoices
  • Don’t delay urgent follow-up while waiting for contact info

FAQ

Any time responses go unanswered or emails bounce. It’s a common source of stalled payment.

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