Partial Payment Follow-Up Email Template

If a partial payment lands but the full balance remains, clarify the next payment date immediately. This template secures the final installment without confusion or awkwardness.

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When to use / when to send

Checklist / what to include

Reference original invoice #{{InvoiceNumber}}, {{Amount}}, due {{DueDate}}
Acknowledge partial payment received (include date/amount)
Outstanding balance and payment link {{PayLink}}
Ask for exact pay date for the rest
Reply-by date {{ReplyByDate}} for confirmation

How to use

Copy/paste template

Hi {{Name}},

Thank you for your partial payment for invoice #{{InvoiceNumber}}. The remaining balance is still outstanding.

Please confirm the exact date the remaining amount will be paid, or use this link: {{PayLink}}.

Please reply by {{ReplyByDate}} so we can update our records.

Thank you,
{{YourName}}
{{Company}}

Follow-up plan + common mistakes

If no date is given, ask again directly.
If the promise is vague, restate the need for an exact calendar date.
Don’t restart the thread for each payment—keep all relevant info together.
Don’t accept indefinite timelines after any partial payment.
Escalate if deadlines continue to be missed.

FAQ

A short thank-you acknowledgment is appropriate, but focus on securing the last payment date.