Reminder Email Requesting AP Contact Update

If payment is delayed or communication bounces, an updated AP contact can make all the difference. Use this email request when you suspect your contact is out of office or their role has changed.

When to use / when to send

Checklist / what to include

• Invoice #{{InvoiceNumber}} or client reference
• Ask for updated AP contact info (name, email, phone)
• If possible, request department or backup contact
• Your own account rep details for callback
• Polite request for timely update

How to use

Copy/paste template

Follow-up plan + common mistakes

• If no update after two requests, escalate to a department lead or manager
• Cross-check the new contact in your system to avoid duplicates
• Reply confirming you’ve updated your records when new info arrives
• Don’t copy the whole team if you only need one name
• Don’t assume silence means the contact is correct—always confirm

FAQ

Related templates

• Invoice reminder email to new AP contact
• Accounts payable follow-up email B2B
• Accounts payable follow-up after payment run day
• Partial payment follow-up request template
• Invoice payment hold dispute email