Invoice Reminder Email to a New Accounts Payable Contact

When an invoice gets forwarded to a new AP person, it can reset progress. Use this to establish ownership quickly and lock a scheduling date.

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When to use / when to send

Checklist / what to include

  • Invoice #{{InvoiceNumber}} and {{Amount}}
  • Due date {{DueDate}} and current status (due/overdue)
  • Ask: are you the owner for scheduling payment?
  • Ask: anything missing to process (PO, vendor setup, approvals)?
  • Pay link {{PayLink}} and reply-by date {{ReplyByDate}}

How to use

Copy/paste template

Follow-up plan + common mistakes

  • If no reply in 48 hours, bump once asking: “Are you the scheduling owner?”
  • Call AP and ask for the owner and the payment run date
  • After providing requested docs, ask for the scheduling date immediately
  • Don’t re-explain the whole relationship—AP needs invoice facts
  • Don’t accept “received” without a scheduling timeline
  • If it stalls, set {{DeadlineDate}} and escalate

FAQ

Confirm whether the new contact owns scheduling, then ask what’s missing and what date it will be paid. Keep it short and forwardable.

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