Overdue Invoice Reminder Short Phone Script

When emails and texts stall, a short phone call cuts to the chase. Use this overdue invoice phone script to confirm payment or get a firm pay date.

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When to use / when to send

Checklist / what to include

  • Invoice info: #{{InvoiceNumber}}, {{Amount}}, and due date {{DueDate}}
  • Directly state you’re calling about unpaid invoice
  • Request immediate payment or exact scheduled date
  • Note call outcome for your records

How to use

Copy/paste template

Follow-up plan + common mistakes

  • Send a summary email after the call documenting outcomes
  • If no date is given, escalate to the AP owner
  • Don’t let calls turn into status chats—always request a pay date
  • Don’t skip written records, even for verbal commitments

FAQ

Calls cut through email delays and force real-time answers, often leading to confirmed payment dates quickly.

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