Overdue Invoice Portal Access Issue Email Template

If payment is delayed because of missing portal access or locked credentials, the normal reminders won’t help. Use this targeted template to clarify the issue and get AP or IT to unlock payment processing quickly.

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Full multi-email sequence plus templates and variations.

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When to use / when to send

Checklist / what to include

Invoice #{{InvoiceNumber}} and {{Amount}}
Explicit note that payment can’t be made until portal is accessible
Ask for IT or AP to resolve access (mention contact, if you have one)
Ask for status confirmation once resolved
Pay link {{PayLink}} if direct payment is possible

How to use

Copy/paste template

Hi {{Name}},

Invoice #{{InvoiceNumber}} (amount {{Amount}}, due {{DueDate}}) remains unpaid. Your team mentioned a portal access issue is delaying payment.

Can you confirm when access will be restored, or ask AP/IT to provide an update? If you have alternate payment options, here’s the link: {{PayLink}}.

Thank you,
{{YourName}}
{{Company}}

Follow-up plan + common mistakes

Attach any screenshots or error messages with the request to IT/AP
Don’t assume AP remembers the issue — clarify each follow-up
If not resolved in 24–48 hours, escalate with both AP and IT copied
If payment can happen by other method, give clear instructions
Keep each message short and only about the access issue

FAQ

Yes, if you have contacts for both — it saves rounds of internal routing and gets faster results.