Overdue Invoice Payment Confirmation Request Email

If an invoice for {{Amount}} is overdue but you've heard it 'should be paid,' this template requests written payment confirmation or a clear update. Send it for quick, non-confrontational closure.

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When to use / when to send

Checklist / what to include

Invoice #{{InvoiceNumber}}, amount {{Amount}}
Due date {{DueDate}} (if applicable)
Direct pay link {{PayLink}} for immediate action
Ask to confirm payment date or notify you if further processing is needed
Short, facts-only message for quick AP routing

How to use

Copy/paste template

Hi {{Name}},

Checking on invoice #{{InvoiceNumber}} for {{Amount}} (due {{DueDate}}). Could you confirm if payment has been released or provide the latest update?

If it can be settled today, here’s your payment link: {{PayLink}}.

Let us know either way so we can update our records.

Thanks,
{{YourName}}
{{Company}}

Follow-up plan + common mistakes

If they reply, confirm timing details back in writing
If no answer in 2 business days, escalate on same thread
Don’t threaten or show frustration—stay process-driven
Don’t CC unrelated managers unless you’ve escalated before
Don’t let PA/‘in process’ updates drag out without a new date

FAQ

Written records help with accountability and audit trails, especially if payment is late or escalated.