Overdue Invoice Escalation Request: CC Operations Manager

When your direct AP contacts aren’t taking action on an overdue invoice, copying the operations manager signals this is now an internal priority. Use this escalation email to press for a payment date.

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$39

One-time payment for a basic reminder pack.

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Pro

$89

Full multi-email sequence plus templates and variations.

Generate an overdue reminder pack

When to use / when to send

Checklist / what to include

Invoice #{{InvoiceNumber}}, original due date {{DueDate}}
Current overdue amount {{Amount}}
Short account of reminder attempts (not full history)
Pay link {{PayLink}}
Specific: request a pay date and CC the ops manager

How to use

Copy/paste template

Hi {{Name}},

Following up on invoice #{{InvoiceNumber}} for {{Amount}} (due {{DueDate}}). Previous reminders haven’t led to confirmation of payment.

I’ve now CC’d the operations manager to help resolve this promptly. Please pay via {{PayLink}} or reply with the payment date by {{ReplyByDate}}.

Thank you,
{{YourName}}
{{Company}}

Follow-up plan + common mistakes

If they reply with a date, restate that date back and monitor strictly
If ignored, progress to your published escalation step immediately after your deadline
Don’t CC more people unless you’re sure they’re relevant decision-makers
Don’t include the entire email history – keep concise
Always document the escalation step for your records

FAQ

It brings the overdue issue up a level internally, often triggering action when AP is slow or silent.