Dispute Reply Requesting Undisputed Amount Payment

If your client disputes an invoice but most of the balance is uncontested, reply by requesting immediate payment of the undisputed portion while clarifying next steps for the rest.

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Full multi-email sequence plus templates and variations.

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When to use / when to send

Checklist / what to include

Invoice #{{InvoiceNumber}}, total {{Amount}}, due {{DueDate}}
Clear breakdown of disputed and undisputed amounts
Request payment of undisputed portion (with {{PayLink}})
Confirmation of process or next step for disputed item
Timeline for resolution/follow-up date

How to use

Copy/paste template

Hi {{Name}},

Thank you for your update regarding invoice #{{InvoiceNumber}} (due {{DueDate}}). I understand there is an open question about a portion of the invoice.

Could you please complete payment for the undisputed amount using this link: {{PayLink}}? We can address the remaining dispute separately, and I’m happy to provide any info or support needed.

Let me know your plan for the remainder.

Thank you,
{{YourName}}
{{Company}}

Follow-up plan + common mistakes

If no payment confirmation, send a short reminder referencing just the undisputed amount
If client does not separate the amounts, clarify again by email and phone if needed
Don’t allow the whole invoice to go unpaid if only part is in question
Don’t escalate the dispute before confirming receipt of any available funds
Always document resolution steps for the dispute

FAQ

Yes, securing uncontested funds is standard business practice and keeps accounts moving.