Client Asking to Delay Invoice Payment Email

If a client asks to delay payment, stay professional and lock in a new date, not just an open-ended promise. Use this template for swift rescheduling and clarity.

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When to use / when to send

Checklist / what to include

Original invoice #{{InvoiceNumber}} and due date {{DueDate}}
Restate the client’s request (delay, new date, partial, etc.)
Request a specific payment date in writing
State what happens if the new date is missed

How to use

Copy/paste template

Hi {{Name}},

Thank you for letting us know you need to delay payment for invoice #{{InvoiceNumber}} (originally due {{DueDate}}). Could you confirm the exact payment date you’ll be able to complete it? Once we have that, we’ll update our records and pause follow-ups until that date.

If payment isn’t received by the new date, we’ll need to move to the next step in our process.

Thanks, {{YourName}}

Follow-up plan + common mistakes

Never accept open-ended promises—always confirm a new pay date
If the new date is missed, escalate immediately
Don’t argue about the reasons—focus on date and confirmation
If they ask for more time again, repeat the above process

FAQ

Yes, as long as you get a specific new date in writing and it matches your business policies.