CC Manager Overdue Payment Reminder Email

When reminders alone don’t move the needle, copying a manager on your overdue payment email can create healthy urgency. Use this template when escalation requires visibility from both AP and management.

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When to use / when to send

Checklist / what to include

  • Invoice #{{InvoiceNumber}} and original {{Amount}}
  • Due date {{DueDate}}
  • Manager to CC (named/email address)
  • Clear ask: pay now or provide exact payment date
  • Pay link {{PayLink}} and reply-by date {{ReplyByDate}}

How to use

Copy/paste template

Follow-up plan + common mistakes

  • If no reply by {{ReplyByDate}}, escalate as you outlined in the message
  • Don’t threaten collections if the manager is just being looped in
  • Always clarify the invoice number and due date in every message
  • Keep tone neutral—avoid blame or emotion
  • Share escalation template links only as next step, not in first CC message

FAQ

No—reserve this for when repeated reminders haven’t worked and urgency is needed.

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