Escalation Request CC Accounts Payable Manager Template

If payment isn’t arriving and AP silence persists, CC the AP manager to escalate cleanly. This template keeps it factual and process-driven, not emotional.

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When to use / when to send

Checklist / what to include

Invoice #{{InvoiceNumber}}, amount {{Amount}}, and due date {{DueDate}}
Status recap: unpaid, no reply/commitment
Names/emails for direct AP contact and manager
A single, process-based ask: pay now or confirm payment date
Direct pay link {{PayLink}} for fast action

How to use

Copy/paste template

Hi {{Name}},

Invoice #{{InvoiceNumber}} for {{Amount}} was due {{DueDate}} and remains outstanding. Previous follow-ups have not received a confirmed payment date.

I’m CC’ing {{ManagerName}} (Accounts Payable Manager) for oversight per company process. Please complete payment via {{PayLink}} or reply with the exact date payment will be released.

Please respond by {{ReplyByDate}}.

Thank you,
{{YourName}}
{{Company}}

Follow-up plan + common mistakes

If still no reply, call AP or escalate to a higher finance owner.
Keep all communication in-thread for a clear record.
Don’t use threats—just state facts and next steps.
Don’t express frustration or blame in writing.
Don’t delay escalation if deadlines pass repeatedly.

FAQ

When handled calmly and as process, it’s usually fine. It signals urgency, not animosity.