Missed Scheduled Payment Date Reply Escalation Email

When a scheduled payment date slips by without payment, your response should be immediate and direct. This template helps reset accountability by demanding a new pay date or escalation path.

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When to use / when to send

Checklist / what to include

Invoice #{{InvoiceNumber}} and {{Amount}}
Original pay date promised and missed
Ask for a new confirmed pay date (not a vague reply)
Include {{PayLink}} for immediate payment
Mention escalation if no date provided

How to use

Copy/paste template

Hi {{Name}},

On our last thread, payment for invoice #{{InvoiceNumber}} ({{Amount}}, due {{DueDate}}) was scheduled for a specific date, but we haven’t received payment.

Please reply with the new confirmed payment date or complete payment here: {{PayLink}}. If we don’t have a new date today, we’ll need to escalate.

Regards,
{{YourName}}
{{Company}}

Follow-up plan + common mistakes

If you get a new date, confirm it in writing and monitor closely
If no date or payment by end of day, send a collections warning
Don’t reset the thread; reference specific dates missed
Don’t allow continued vague replies about processing
Record each promised date in your invoice log

FAQ

Same day, or next business day at the latest. Fast escalation signals seriousness.