Reminder Email for Missed Scheduled Payment Date

A missed scheduled payment date is a clear signal you need a firmer commitment. Use this email to quickly confirm what went wrong and secure a new confirmed pay date.

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When to use / when to send

Checklist / what to include

  • Invoice #{{InvoiceNumber}}, amount {{Amount}}, and the missed date
  • State previous confirmation of the payment date
  • Ask for a new exact date
  • Link to pay now: {{PayLink}}
  • Direct ask: please reply with new date or pay now

How to use

Copy/paste template

Follow-up plan + common mistakes

  • If they set a new date, confirm it back in writing and put a follow-up on your calendar
  • If they avoid the question, repeat your ask for a specific date
  • If they do not reply in 1 business day, escalate to a manager or call AP
  • Don’t accept ‘processing’ without a date and confirmation
  • Don’t add unrelated topics—stay focused on getting a date

FAQ

Escalate after two missed commitments and request payment directly from the decision maker.

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