Reminder Email: Invoice On Hold Awaiting Information

If your invoice is on hold because the client needs more info, use this reminder to clarify what’s missing and move payment forward. This concise template requests what’s needed to unblock the process.

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Checklist / what to include

  • Invoice #{{InvoiceNumber}}, {{Amount}}, and due date {{DueDate}}
  • Clear statement that payment is waiting for information
  • List what’s missing (PO, approval, tax info, etc.)
  • Pay link {{PayLink}} once released
  • Reply requested by {{ReplyByDate}} (to avoid more delay)

How to use

Copy/paste template

Follow-up plan + common mistakes

  • Log requests and responses so you know exactly what was sent and received
  • After receiving missing info, confirm that the invoice is released and payment is scheduled
  • Follow up if there’s no reply by your deadline—don’t assume silence means payment
  • Don’t keep resending the same email—update with new info if needed
  • Don’t threaten escalation unless the AP process is truly stuck

FAQ

Follow up once by email, then call the AP contact to request an update and reiterate what’s needed.

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