Payment Scheduling Request Email Template

When an invoice is overdue and prior reminders have failed, a clear payment scheduling request email is essential. This template brings focus to one question: ‘What day will payment be released?’ and accelerates commitment.

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Full multi-email sequence plus templates and variations.

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When to use / when to send

Checklist / what to include

Invoice #{{InvoiceNumber}} and {{Amount}}
Original due date {{DueDate}}
A single question: ‘What date will payment be released?’
Reply-by date {{ReplyByDate}} for commitment
Pay link {{PayLink}} for immediate action

How to use

Copy/paste template

Hi {{Name}},

Invoice #{{InvoiceNumber}} for {{Amount}} was due {{DueDate}} and remains unpaid.

Can you confirm the exact date payment will be released? If it can be paid today, please use this link: {{PayLink}}.

Please reply by {{ReplyByDate}}.

Thanks,
{{YourName}}
{{Company}}

Follow-up plan + common mistakes

If they reply with a date, confirm it and set a calendar reminder
If no date is given, repeat your ask — don't accept vague answers
If ignored, escalate or switch communication channel
Don’t discuss unrelated issues in this email — keep it focused
Don’t reset the thread with each follow-up

FAQ

Reply asking directly for the exact payment date. Avoid letting the conversation drift without a commitment.