Invoice Payment Link Error – Quick Fix Email

If a client tries to pay but gets a payment link error, reply promptly so the process doesn’t stall. Provide alternate ways to pay and confirm invoice details right away.

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Starter

$39

One-time payment for a basic reminder pack.

Generate base pack

Pro

$89

Full multi-email sequence plus templates and variations.

Generate an overdue reminder pack

When to use / when to send

Checklist / what to include

Invoice #{{InvoiceNumber}}, {{Amount}}, {{DueDate}}
Brief acknowledgment of link issue
Alternate option for payment (fresh link or manual payment method)
Ask if they need an updated link or invoice copy
Your direct contact for troubleshooting

How to use

Copy/paste template

Hi {{Name}},

Thanks for letting me know about the payment link issue for invoice #{{InvoiceNumber}} ({{Amount}} due {{DueDate}}). Here’s a fresh payment link: {{PayLink}}. If that doesn’t work, please let me know and I can provide another method.

Let me know once payment is completed or if you need a new copy of the invoice.

Thanks,
{{YourName}}
{{Company}}

Follow-up plan + common mistakes

Always test new payment links before sending
If the issue repeats, offer direct bank transfer or manual method
Don’t ignore or delay technical queries about payments—respond same day
Log client feedback about failed links to your payment provider
Avoid sending multiple old or expired links

FAQ

Within a few hours during business time—fast resolution prevents delays and shows professionalism.