Payment Date Confirmation Request Email for Overdue Invoice

A promised payment with no date is as good as no promise. Use this template to press for a concrete date once someone claims payment is ‘on the way’ or ‘processing’.

When to use / when to send

Checklist / what to include

• Invoice #{{InvoiceNumber}}, {{Amount}}
• Original due date {{DueDate}}
• Pay link {{PayLink}} for immediate option
• Direct request: ‘please confirm the scheduled payment date’
• Simple reply options for AP team

How to use

Copy/paste template

Follow-up plan + common mistakes

• Repeat the ask if AP replies with generic statements like ‘soon’ or ‘processing’
• If they give a date, confirm back in writing
• If no date is given after two emails, escalate by phone or to a manager
• Don’t threaten escalation on the first request only; wait until the second cycle
• Keep the thread focused strictly on invoice and date

FAQ

Related templates

• Payment release date confirmation requests
• AP confirmation request email template
• Overdue invoice date confirmation request email
• Overdue invoice payment scheduling request email
• Payment confirmation request email post-overdue