Payment Confirmation Request for Overdue Invoice

Sometimes accounting marks an invoice paid, but no confirmation reaches your records. Use this to politely request written payment confirmation, clarify outstanding balance status, or resolve discrepancies after overdue payment is supposedly sent.

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Starter

$39

One-time payment for a basic reminder pack.

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Pro

$89

Full multi-email sequence plus templates and variations.

Generate an overdue reminder pack

When to use / when to send

Checklist / what to include

Invoice #{{InvoiceNumber}}, amount {{Amount}}, and original due date {{DueDate}}
The specific pay method or reference if shared (mentioning e.g., ‘sent by ACH on {{PayDate}}’)
Clear request for payment confirmation or remittance advice
A pay link in case payment didn’t go through
Contact info for resolution

How to use

Copy/paste template

Hi {{Name}},

We’ve been informed that payment for invoice #{{InvoiceNumber}} ({{Amount}}, due {{DueDate}}) was sent. Can you please confirm the payment date or provide remittance advice?

If there’s a processing delay or if you still need the link, here it is: {{PayLink}}.

Thank you,
{{YourName}}
{{Company}}

Follow-up plan + common mistakes

If unconfirmed in 24 hours, follow up requesting transaction details
Don’t accuse or assume fault: ask politely for confirmation
Keep a record—summarize any new info in writing
If mismatch continues, escalate to AP manager or finance owner
Don’t close the invoice in your system until confirmed

FAQ

For late invoices, yes. Remittance advice or confirmation helps resolve gaps quickly.