Overdue Invoice Payment Confirmation Voicemail Script

When email gets no traction, a payment confirmation voicemail leaves a firm paper trail. Use this script to request a callback or email with the exact date.

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When to use / when to send

Checklist / what to include

  • Your name and company
  • Invoice #{{InvoiceNumber}} and amount {{Amount}}
  • Payment due date {{DueDate}}
  • Request for exact payment date confirmation
  • Phone {{Phone}} and optional reply-by date {{ReplyByDate}}

How to use

Copy/paste template

Follow-up plan + common mistakes

  • Send a brief email immediately after leaving the voicemail
  • Restate the date discussed in any callback, in writing
  • If they don’t respond to two voicemails, escalate to another contact
  • Don’t leave voicemails every day indefinitely
  • Don’t combine multiple case updates in your message

FAQ

It’s an escalation step that often triggers a response, as calls are harder to ignore.

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