Payment Confirmation Request After Escalation Email

Once escalation has secured a promised payment date for [InvoiceNumber], use this quick, clear follow-up to confirm the commitment in writing and keep both sides aligned.

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When to use / when to send

Checklist / what to include

Restate invoice #[InvoiceNumber], [Amount], and [DueDate]
State the agreed new payment date
Direct pay link [PayLink]
Request written confirmation of date
Ways to reach you if they need to update

How to use

Copy/paste template

Hi [ClientName],

Thanks for confirming payment for invoice #[InvoiceNumber] ([Amount], due [DueDate]). As discussed, payment is scheduled for [NewPayDate].

Please confirm this date in reply, or use [PayLink] if paying sooner.

Let me know if the plan changes.

Thanks,
[YourName]
[Company]

Follow-up plan + common mistakes

Always reply confirming the agreed pay date in writing
If another new date is promised, confirm it the same way
Don’t leave pay-date conversations undocumented
Don’t assume a promise means payment will arrive without follow-up
Monitor due day and chase if unpaid

FAQ

Documentation keeps everyone accountable and can be referenced in follow-ups or future escalation.