Overdue Invoice Policy Confirmation Request

If payment timing is unclear or AP blames 'policy,' clarify your expectations with this template. Use it to align payment terms, reinforce your process, and secure a reply or deadline.

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When to use / when to send

Checklist / what to include

Invoice #{{InvoiceNumber}} and {{Amount}}
Reference to your payment terms
Ask: which specific policy applies?
Request a clear scheduled pay date
Pay link {{PayLink}} included

How to use

Copy/paste template

Hi {{Name}},

Regarding invoice #{{InvoiceNumber}} for {{Amount}}, due {{DueDate}}: you mentioned a policy affecting payment timing.

Could you confirm which policy is in effect and what date payment is scheduled for?

If payment can be processed now, please use this link: {{PayLink}}.

Thanks,
{{YourName}}
{{Company}}

Follow-up plan + common mistakes

Always ask for policy confirmation in writing
If no pay date is given, don’t debate policy—ask again for the date
If AP can’t specify, escalate to their manager
Don’t accept 'processing per policy' without a deadline
Don’t write policy explanations that can be ignored

FAQ

Ask them to specify, but always bring the conversation back to your invoice’s scheduled pay date.