Overdue Invoice Callback Request Email

Sometimes a call is faster than endless email threads. Use this template to directly request a quick callback to clear overdue payment on a specific invoice.

When to use / when to send

Checklist / what to include

• Invoice #{{InvoiceNumber}}, {{Amount}}, due {{DueDate}}
• Direct callback request with your number
• Pay link {{PayLink}}
• Specific ask: confirm payment date or call to discuss
• Reply deadline {{ReplyByDate}}

How to use

Copy/paste template

Follow-up plan + common mistakes

• If no callback in 24 hours, follow up once briefly
• If agreement is made, restate it in writing to all parties
• Don’t write a long message—keep it to one short paragraph and a call to action
• Don’t threaten escalation in the same email—save it for next step if needed
• Mark the call outcome in your system for recordkeeping

FAQ

Related templates

• Overdue invoice callback request email
• Escalation sequence for overdue invoices
• No response follow-up email
• Accounts payable follow-up after payment run day
• Partial payment request email template