Overdue Invoice Paid but Not Received Email Requesting Proof

Use this follow-up when an overdue client says payment was made, but the funds still have not reached your account. The goal is to request proof of payment, confirm the sending details, and trace the transaction without restarting the dispute from scratch.

Generate free preview

Starter

$39

One-time payment for a basic reminder pack.

Generate base pack

Pro

$89

Full multi-email sequence plus templates and variations.

Generate an overdue reminder pack

Secure Stripe checkout. Merchant may show as ArcticDocs.

When to use / when to send

Checklist / what to include

Invoice #{{InvoiceNumber}}, {{Amount}}, and {{DueDate}}
Acknowledge their note of payment sent
Request proof of payment (remittance, screenshot, payment reference)
Ask which account the payment was sent to (if needed)
Provide a pay link {{PayLink}} in case payment did not go through

How to use

Copy/paste template

Hi {{Name}},

Thank you for your note that invoice #{{InvoiceNumber}} for {{Amount}} was paid. As of today, payment hasn't reached our account.

Could you please confirm which date and account it was sent from, or share payment proof/confirmation?

If easier, here's the pay link just in case: {{PayLink}}.

Thanks,
{{YourName}}
{{Company}}

Follow-up plan + common mistakes

If they provide proof, confirm details and close out the invoice if payment posted.
If no response in 24 hours, call AP or your contact's direct line.
Don't delay escalating if payment trace is difficult.
Don't accuse or assign blame; focus on resolving.
Avoid multiple long threads—stick to one factual chain.

FAQ

Request proof of payment (reference, screenshot) and clarify which account it was sent to for tracing.