Overdue Invoice Paid But Not Received Follow-Up Email

If a client says they’ve paid but you haven’t received the funds, keep the email short and factual. Use this template to request proof of payment or bank details to track the payment.

When to use / when to send

Checklist / what to include

• Invoice #{{InvoiceNumber}}, {{Amount}}, and {{DueDate}}
• Acknowledge their note of payment sent
• Request proof of payment (remittance, screenshot, payment reference)
• Ask which account the payment was sent to (if needed)
• Provide a pay link {{PayLink}} in case payment did not go through

How to use

Copy/paste template

Follow-up plan + common mistakes

• If they provide proof, confirm details and close out the invoice if payment posted.
• If no response in 24 hours, call AP or your contact's direct line.
• Don't delay escalating if payment trace is difficult.
• Don't accuse or assign blame; focus on resolving.
• Avoid multiple long threads—stick to one factual chain.

FAQ

Related templates

• Partial payment follow-up email template
• Failed bank transfer payment follow-up email
• Payment confirmation request email post-overdue
• Statement of account email template
• Payment receipt confirmation request email template