Overdue Invoice Follow-Up Phone Script

When reminders don’t work, a well-structured follow-up call is your fastest path to payment. Use this script to get a date, uncover blockers, and signal escalation.

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Starter

$39

One-time payment for a basic reminder pack.

Generate base pack

Pro

$89

Full multi-email sequence plus templates and variations.

Generate an overdue reminder pack

When to use / when to call

Checklist / what to confirm

Invoice #{{InvoiceNumber}}, amount {{Amount}}, and due date {{DueDate}}
Ask: is it approved and scheduled?
Ask: can payment be processed today?
If blocked, request next payment run date
Record exact date and name of person confirming

How to use

Copy/paste template

Hi {{Name}}, this is {{YourName}} from {{Company}} regarding invoice #{{InvoiceNumber}}. It’s showing unpaid, due since {{DueDate}}.

Can you confirm if it’s approved and scheduled for payment, or if we can process it today?

If not, what is the exact date it will be paid?

Who will approve it if you cannot? Thank you—please reply by {{ReplyByDate}} if there’s any change.

Follow-up plan + common mistakes

Always send a short follow-up email after the call to confirm what was agreed
If the promised date passes, escalate the same day
Don’t argue or make threats—get clear, written commitments
Don’t keep calling without changing your process or escalating

FAQ

Usually, written reminders come first—calls are best when those don’t get a commitment.