Invoice Statement Request Follow-Up Email After No Reply

Use this follow-up when you already requested a statement of account, open invoice list, or balance confirmation and the client or AP team went quiet. The goal is to confirm the request was received, get the statement sent over, and keep payment from stalling behind admin silence.

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When to use / when to send

Checklist / what to include

Reference to the previously sent statement (attach again if possible)
List invoice #{{InvoiceNumber}} and total {{Amount}}
Pay link {{PayLink}} for immediate resolution
Request a response about which invoices/credits to apply
Reply-by date {{ReplyByDate}} for a clear next step

How to use

Copy/paste template

Hi {{Name}},

Just following up regarding the statement of account sent for invoice #{{InvoiceNumber}} (total {{Amount}}).

Could you confirm if you have everything needed to process payment? You can also pay directly using this link: {{PayLink}}.

If there are credits to apply or invoices to clarify, please let us know by {{ReplyByDate}}.

Thanks,
{{YourName}}
{{Company}}

Follow-up plan + common mistakes

If you receive no reply, call AP to confirm statement was received and check for any outstanding issues
Send statements from the same email/account to maintain an audit trail
If they say ‘pending review,’ ask for an estimated payment or resolution date
Don’t resend full statements without a reference thread—avoid scatter
Don’t allow requests for updated statements to stretch past month-end

FAQ

Resend attached, keeping the original thread and subject for continuity.