AP Contact Change Payment Confirmation Request

A sudden switch in AP contacts often causes payment delays. This template gets both payment status clarity and a new scheduling commitment from the new contact.

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When to use / when to send

Checklist / what to include

Invoice #{{InvoiceNumber}}, {{Amount}}, due {{DueDate}}
AP contact update acknowledgment
Direct confirmation of payment status or scheduling
Pay link {{PayLink}}
Request for the new scheduled payment date

How to use

Copy/paste template

Hi {{Name}},

I understand you are now the AP contact for our account. I’m following up on invoice #{{InvoiceNumber}} for {{Amount}}, due {{DueDate}}.

Could you please confirm if this invoice is scheduled for payment or if a new pay date needs to be set? For immediate payment, here’s the link: {{PayLink}}.

Thank you,
{{YourName}}
{{Company}}

Follow-up plan + common mistakes

If new contact does not reply within 1–2 days, escalate to the previous contact or AP supervisor
If new contact can’t answer, request to loop in their manager
Don’t assume payment status is unchanged—always confirm
Don’t send the same email to both contacts; establish clear ownership
Keep your records updated whenever an AP contact changes

FAQ

Yes. Payment schedules are often delayed or lost during onboarding of new contacts.