AP Owner Escalation Email After Missed Payment Date

After a promised payment date is missed and standard reminders haven’t worked, you need a direct, owner-level escalation. Use this approach to request AP owner engagement and a clear new payment date.

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Starter

$39

One-time payment for a basic reminder pack.

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Pro

$89

Full multi-email sequence plus templates and variations.

Generate an overdue reminder pack

When to use / when to send

Checklist / what to include

Invoice #{{InvoiceNumber}}, amount {{Amount}}, due {{DueDate}}
Date missed / payment promise not met
Request for owner involvement (AP owner or payment owner)
Pay link {{PayLink}} for immediate resolution
Direct ask for next scheduled payment date

How to use

Copy/paste template

Hi {{Name}},

Following up regarding invoice #{{InvoiceNumber}} for {{Amount}}, which was due {{DueDate}}. We had a scheduled payment date that has now passed with no payment received.

Could you please confirm which AP owner or payment decision-maker I should coordinate with to resolve this? If immediate payment is possible, here’s the link: {{PayLink}}. Otherwise, please confirm the next scheduled payment date.

Thank you,
{{YourName}}
{{Company}}

Follow-up plan + common mistakes

If owner details are provided, escalate to them immediately
If no reply in 24–48 hours, call AP and request escalation
Don’t resend the same message more than once—next, proceed to collections warning or leadership involvement
Don’t argue about dates—ask for new confirmation and keep all in writing
Keep all responses focused on date and owner accountability

FAQ

Request a direct call or loop in their manager. No owner means no accountability.