AP Contact Change Warning for Overdue Payments

If unpaid and ignored, switching the AP contact or including senior finance signals urgency. Use this warning to document your next escalation step and trigger action.

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When to use / when to send

Checklist / what to include

  • Invoice #{{InvoiceNumber}}, {{Amount}}, due {{DueDate}}
  • Who you will add or switch to (name or role)
  • What will trigger the contact change: no payment or firm date
  • Pay link {{PayLink}}
  • Reply deadline {{ReplyByDate}}

How to use

Copy/paste template

Follow-up plan + common mistakes

  • If you receive a date, pause the switch and confirm in writing
  • If ignored, add the new contact and resend
  • Do not bluff—add the contact promptly if your deadline passes
  • Avoid emotional or accusatory tone—be factual
  • Document when you change contacts for future reference

FAQ

Expanding visibility often breaks logjams, especially if original contacts are unresponsive or overwhelmed.

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