Missed Payment Promise Follow-Up Email

When someone promises a payment date and misses it, your next move must be short and unequivocal. Use this template to confirm accountability and drive a firm new payment commitment.

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When to use / when to send

Checklist / what to include

Invoice #{{InvoiceNumber}} with {{Amount}} specified
Reference prior payment promise date
One clear ask: when will payment be released now?
Direct pay link {{PayLink}}
Firm reply-by deadline {{ReplyByDate}}

How to use

Copy/paste template

Hi {{Name}},

Payment for invoice #{{InvoiceNumber}} ({{Amount}}) was due as promised on {{DueDate}}. We haven’t yet received confirmation of payment.

Please either complete payment here: {{PayLink}}, or reply with the exact date payment will be released.

If we don’t have a confirmed date by {{ReplyByDate}}, we will proceed as previously communicated.

Thank you,
{{YourName}}
{{Company}}

Follow-up plan + common mistakes

If a new payment date is given, confirm it back in writing
If the new date is missed, escalate as planned
Don’t ask for an explanation or apology—ask for the new date
Don’t delay your follow-up more than one business day
Don’t let this become an endless loop of new promises without next steps

FAQ

Insist on an exact date and declare your escalation plan if not met.