Reminder Email: Short Notice Before Automatic Suspension

When a service or account is about to be suspended for nonpayment, giving a short, final warning triggers fast response. Use this copy to prompt payment or schedule before suspension is enforced.

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When to use / when to send

Checklist / what to include

  • Invoice #{{InvoiceNumber}}, {{Amount}}, {{DueDate}}
  • Date/time of planned suspension
  • Pay link {{PayLink}} and instructions for reinstatement
  • One-sentence policy reference (terms)
  • Your direct contact for urgent resolution

How to use

Copy/paste template

Follow-up plan + common mistakes

  • After sending, turn off access or pause service if no payment arrives by deadline
  • Confirm reactivation in writing as soon as payment is cleared
  • Don’t extend suspension dates repeatedly without new payment information
  • Don’t provide new deadlines after this—only reinstate if invoice is paid
  • Don’t deviate from your published suspension policy

FAQ

Send 24–48 hours before the scheduled suspension to give a final chance but minimize risk of nonpayment.

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