Payment Confirmation Request Email After Revised Payment Date

When a customer has promised a payment date that’s now passed, confirm immediate payment or get another scheduled date in writing. Use this template to keep the process factual and avoid further delays.

When to use / when to send

Checklist / what to include

• Original invoice #{{InvoiceNumber}} and new promised date referenced upfront.
• Re-state exact payment amount {{Amount}} and {{DueDate}} or revised scheduled date.
• Request confirmation if payment was released or is delayed again.
• Include one direct pay link {{PayLink}}.
• Ask for written confirmation of action taken or new date.

How to use

Copy/paste template

Follow-up plan + common mistakes

• Always reference the revised date, not just the original due date.
• Push for a new, exact date if vague answers are received.
• Don’t accept ‘processing’ as confirmation. Get written dates.
• Never assume payment was made unless confirmed by bank.
• Follow with a phone call if this email is ignored.

FAQ

Related templates

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• Overdue invoice date confirmation request email