Overdue Invoice Reply Asking for Payment Reference

When a client claims to have paid your overdue invoice, but the funds haven’t arrived, you need a concise message to resolve it. Use this to request a payment reference, remittance advice, or confirmation of date and method.

Generate free preview

Starter

$39

One-time payment for a basic reminder pack.

Generate base pack

Pro

$89

Full multi-email sequence plus templates and variations.

Generate an overdue reminder pack

When to use / when to send

Checklist / what to include

Invoice #{{InvoiceNumber}} and {{Amount}} still outstanding
Original due date {{DueDate}}
Request payment reference number or remittance
Include pay link {{PayLink}} if payment error occurred
Reply-by date {{ReplyByDate}} or next step

How to use

Copy/paste template

Hi {{Name}},

We haven’t yet received payment for invoice #{{InvoiceNumber}} (amount {{Amount}}, due {{DueDate}}). If payment was already made, could you reply with a payment reference or your remittance advice?

If not, you can complete payment here: {{PayLink}}. Please reply by {{ReplyByDate}} so we can update our records.

Thanks,
{{YourName}}
{{Company}}

Note: These templates are for guidance only and do not constitute legal advice.

Follow-up plan + common mistakes

If no reply after 1 business day, re-send asking specifically for a payment reference.
If they provide a reference, check with your bank before closing the case.
Don’t imply intentional non-payment.
Don’t close the invoice until funds clear.
Don’t CC extra parties unless escalation is needed.

FAQ

Request a reference or remittance, then follow up with your bank or escalate if unresolved after confirmation attempts.