Overdue Invoice Payment Escalation Phone Script

When email reminders go ignored, a live escalation call often prompts action instantly. Use this script to confirm the overdue invoice details and request payment or a scheduled date on the spot.

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Starter

$39

One-time payment for a basic reminder pack.

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Pro

$89

Full multi-email sequence plus templates and variations.

Generate an overdue reminder pack

When to use / when to call

Checklist / what to include

Invoice #{{InvoiceNumber}} and {{Amount}} details at hand
Due date {{DueDate}} and brief context of previous reminders
State next step if payment or date isn't confirmed
Be ready with {{PayLink}} if they wish to pay immediately
Personal contact details ready if transfer is suggested

How to use

Copy/paste template

Hi, this is [YourName] from [Company]. I’m calling about invoice #[InvoiceNumber] for [Amount], which was due [DueDate] and is still outstanding. 
Can you confirm when this will be paid, or if you’re able to settle now using [PayLink]?
If you’re not the right contact, can you connect me with the person who owns payment?
We’ll need a confirmed payment date today to avoid further escalation.
Thank you for helping resolve this promptly.

Follow-up plan + common mistakes

If a payment date is given, repeat it back and follow up as scheduled
If unclear, request a concrete date—don’t accept vague promises
Send a summary by email confirming any verbal commitment
Don’t stay on the call if the contact isn’t the payment owner
Don’t threaten escalation if you won’t follow through

FAQ

It often prompts fast answers and cuts through ignored emails—especially if payment decision-makers are hard to reach in writing.