Overdue Invoice Dispute: Resolution Follow-Up

Disputes on overdue invoices can stall payment for weeks. Use this targeted template to move stalled resolution forward and secure a pay date or clear next steps.

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When to use / when to send

Checklist / what to include

Invoice #{{InvoiceNumber}} and exact disputed point(s)
Summary of resolution offered or requested clarification
Direct ask for approval to pay undisputed amount or confirm payment date
Pay link {{PayLink}} if undisputed portion can be paid now
Contact details for dispute questions

How to use

Copy/paste template

Hi {{Name}},

Following up on the dispute for invoice #{{InvoiceNumber}} (amount {{Amount}}, due {{DueDate}}).

We’ve addressed your concerns as outlined previously. Can you confirm if payment can now proceed, or let us know the scheduled payment date? If you can only pay part of the invoice, please use this link for the undisputed amount: {{PayLink}}.

If there are any further issues to resolve, reply here so we can address them.

Thanks,
{{YourName}}
{{Company}}

Follow-up plan + common mistakes

If no reply in 3 business days, call to clarify next steps for payment
If only the dispute is addressed, repeat payment date request
Don’t let the thread drift—keep focusing on the pay date
Don’t get caught re-arguing resolved points—move forward

FAQ

Immediately after identifying it—always request payment on what’s not in dispute to keep things moving.