Escalation Email to Decision Maker for Overdue Invoice

When frontline AP isn’t moving your invoice, escalate directly but calmly to a decision maker. This template signals urgency, requests payment or a firm date, and outlines consequences if ignored.

Generate free preview

Starter

$39

One-time payment for a basic reminder pack.

Generate base pack

Pro

$89

Full multi-email sequence plus templates and variations.

Generate an overdue reminder pack

When to use / when to send

Checklist / what to include

Address the decision maker by name and title
Invoice #{{InvoiceNumber}}, amount {{Amount}}, due {{DueDate}}
Summarize attempts to resolve with AP
Clear ask: pay now {{PayLink}} or confirm payment date
Firm reply deadline {{ReplyByDate}} for accountability

How to use

Copy/paste template

Hi {{Name}},

I’m writing regarding invoice #{{InvoiceNumber}}, due {{DueDate}}, as prior follow-ups with your AP team have not resolved payment. Please complete payment now via {{PayLink}}, or confirm the exact payment date by {{ReplyByDate}}.

If there’s no reply by that date, we will proceed to the next step outlined in our terms. Please let me know if you need any further information.

Best regards,
{{YourName}}
{{Company}}
{{Phone}}

Follow-up plan + common mistakes

Escalate only after previous steps have been followed.
Include invoice and correspondence for decision maker clarity.
Don’t threaten unless you are ready to follow through.
Be brief and specific — multiple pages don’t help.
Follow-up by phone if no answer after escalation.

FAQ

When AP refuses to provide a date, ignores multiple follow-ups, or misses a clear commitment, move to the decision maker.