Overdue Invoice Confirm Bank Details Update Email

A frequent AP stall is ‘We paid, but need bank details updated.’ Use this template to confirm changes, avoid fraud, and gently press for timely payment or documentation.

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When to use / when to send

Checklist / what to include

Invoice #{{InvoiceNumber}}, {{Amount}}, and {{DueDate}}
Statement confirming your bank details as attached
Direct payment link {{PayLink}} as a quicker alternative
Request for written confirmation of update
Contact for AP verification or questions

How to use

Copy/paste template

Hi {{Name}},

For invoice #{{InvoiceNumber}} (due {{DueDate}}, amount {{Amount}}), I’ve attached our current bank details for your records.

If payment can be made immediately, use this link: {{PayLink}}.

Please confirm once your records are updated and payment is scheduled. Let me know if you have any questions.

Thanks,
{{YourName}}
{{Company}}

Follow-up plan + common mistakes

Always use secure attachment or verified portal to share bank details
Request confirmation in writing when details update is complete
If there is no confirmation or payment in 1–2 business days, escalate to AP owner
Don’t send plain text bank details in email body if avoidable
Don’t wait for weeks after ‘pending bank change’ excuses—set a reply date

FAQ

Only send via secure channels or as a PDF attachment, never plain text. Always confirm recipient identity before sending.