New AP Contact Introduction Email Template

Introduce yourself to a new AP contact to clarify the payment process and keep invoice communication smooth. Use this template to establish a professional connection and avoid confusion.

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When to use / when to send

Checklist / what to include

  • Subject line: your name/company introduction
  • Reference invoice #{{InvoiceNumber}} or vendor file
  • Your preferred pay method and communication channel
  • Clear best contact info (email, phone) for updates
  • Brief outline of your payment process

How to use

Copy/paste template

Follow-up plan + common mistakes

  • If no reply, resend after 48 hours or call to confirm receipt
  • If new documents are needed, request them in writing
  • Don’t overwhelm with process details; keep it concise
  • Avoid using the old contact’s email for sensitive follow-ups

FAQ

Follow up after 48 hours—sometimes their onboarding is delayed or your email was missed.

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